WILDLIFE ENQUIRIES

Email: [email protected]

PLEASE NOTE: If you have found an amphibian or reptile please email us with a detailed description and attach a photograph whenever possible. We cannot advise on most queries without identifying the animal first.

Social media

or use our enquiries form below

Have you checked our Frequently Asked Questions and advice pages to see if your question has been answered there?
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Help! I've found an animal	Escaped pets
Facts and advice on adder bites	Frogs and toads FAQs
Gardening for amphibians and reptiles	Lizards (including slow-worms) FAQs
Planning	Newts FAQs
Ponds FAQs	Non-native amphibians and reptiles
School work placements	Snakes FAQs
University placements & dissertations	Species information and galleries
Volunteering FAQs	Spawn and tadpoles FAQs
Wildlife crime	Training Courses

ENQUIRIES SERVICE GUIDELINES 

Please see the below document for our enquiries guidelines. This covers our availability and response time, telephone enquiries, postal enquiries, and respect and conduct.  Enquiries Service Guidelines

COMPLAINTS

Amphibian and Reptile Conservation (ARC) is committed to maintaining the highest standards in all its work. We view complaints as an opportunity to learn, reflect, and improve. This policy sets out a clear and fair process for handling complaints promptly, efficiently, and transparently. This policy applies to all complaints made against ARC and includes provisions for responding to individuals in vulnerable circumstances.

Complaints Policy